New for 2016 – Open courses start in Harpenden on March 29, 2016.
Brilliant Customer Service
This comprehensive customer service course has one very simple but important objective:
“…to raise customer service and support standards by instructing, equipping and inspiring participants to delight all customers at every opportunity.”
About the training ‘Brilliant Customer Service’ is a very practical, interactive and motivating one-day course. It is designed to raise your personal and organisation’s customer service levels by instructing, equipping and inspiring you to delight your customers at every opportunity. The customer service training programme is equally applicable to the public, private and voluntary sectors.
The course includes regular discussion, planning and other practical exercises to develop the skills and methods presented. Presentation and exercises will be tailored to specific situations from participants’ work. The style is up-beat, informative and motivational. More information here: