Graham Roberts-Phelps explains the development of Standard Extras, and how it helps to know what you want to achieve in your company or organization, and additionally what areas you want your staff to achieve or improve.
Brilliant Customer Service is a UK based company offering a range of services for organisations and companies to enhance and improve their customer service standards, systems and skills.
This includes a range of unique and proven training courses, at-the-desk skills coaching and consulting services to help organisations become more customer centric. These are delivered by a growing number of experienced and expert consultants and trainers.
We have a ten year proven track-record of delivering great live training, coaching and consulting. Our approach is to instruct and inspire, with a focus on learning content that is informative, relevant and practical.