News (Page 6)

People like to deal with people who have a certain ‘attitude’, or charisma about them. This is true whether you are dealing with customers face-to-face or on the telephone. If we don’t have any face-to-face or visual communication, we have to use our voice to create the right impression. Most people would agree that the following characteristics are the ideal ones we would like to have our customers describe us as: Friendly, Helpful and Cheerful Knowledgeable, Confident, In control and Professional These are all words that we would like to create in the mind of our customer, or the person we are dealing with onRead More →