Top quality, value for money business skills training – from just £89 per person!

We come to you. You provide a room and we do the rest. Free course personalisation and a long list of ‘extras’ included as standard. Price applies for all our courses – over 20 topics. We also offer a full bespoke training solution as well.

Customer service training
“Finding short-cuts for improved service and sales.”

If you’re interested in our training services you might also be interested in our prices! You provide the venue and upto 12 delegates and we do everything else. Provide an expert trainer, materials and pre and post course consultation. All for a fixed daily fee.  We can also do half-day courses if time is really tight!

How much does one of our Brilliant training courses cost?
The standard prices for Brilliant Customer Service training are:  UK based courses start from only £995 per day’s training, 12 people per day.

The only extras are VAT and the trainers travel and accommodation if needed.

Most courses run from 09.30 to 16.30 and include workbooks and materials.  Conference presentations, international deliveries and bespoke assignments are priced depending on the requirement.

Get a free quote to run this course on your premises for up to 12 people…pay per day not per delegate. Find out more about our unique extras.

Current business skills training programmes include:

  1. Brilliant Customer Service – main course
  2. Brilliant Customer Service with a Sale
  3. Brilliant Customer Kaizen Workshop
  4. Brilliant Customer Email and On-line Skills
  5. Brilliant Customer Advanced Telephone Skills
  6. Brilliant Customer Face to Face Skills
  7. Brilliant Customer Complaint Handling Skills
  8. Brilliant Customer Technical Support skills
  9. Brilliant Customer Service Premium Hospitality and Luxury Retail
  10. Brilliant Customer – at the desk coaching
  11. Business Presentation Skills
  12. Key Account Management
  13. Managing Priorities and Meeting Deadlines
  14. Consultative client skills
  15. Professional Selling Skills

All courses are available in different versions and can be tailored to suit your service requirements and approach. For example, internal customers security, home installers and engineers, internal staff, education, medical, housing, finance, IT support, public sector and so on

Here are a few of the reasons that we think make our business training great value for money.  (There are others!)

1. Ready made courses

There are over seven training courses available. Including: Brilliant Customer Service Skills plus, selling skills, internal customer service, Kaizen workshop, complaint handling telephone, email and face to face customer service skills. Plus we can write any bespoke training you might require.

2. Proven success

The Brilliant Customer Service courses have been developed over the last 20 years and have been run thousands of times across many different types and size of organisations.

3. Free personalisation

All courses include free personalisation around your specific objectives, business and people. Pre and post course questionnaires and also measure the impact of the training.


Comments or questions are welcome.

All the Brilliant Customer Service training programmes are equally applicable to the public, private and voluntary sectors. They can be adapted to your specific needs and the examples used can be very specific to your organisation.
The programmes can be delivered in a number of versions to suit different audiences and situations, as you may need.
Whichever version you choose, all course participants leave the day with a personal action plan for raising their level of customer service.
We help them further by emailing them follow-up coaching newsletters over the following three months. They will also have access to an on-line library of videos. This is one customer service training course they are not going to forget!