Customer Service Resources
Customer Service Videos
New! Online videos on a range of customer service topics; Updated regularly.
Customer Service Blog – visit our blog to keep up to date with company news, such as new courses and trainers, and to read interesting and resourceful articles. Read more
Customer Service Bookstore – welcome to our Amazon bookstore. Seen a book on customer service that you particularly like? Email us the details and we’ll add it to our booksite for everyone to share. Read more
Great customer service case studies – a review of best-practice customer service companies in different sectors including Jaguar Cars, Ritz-Carlton Hotels and Pret A Manger. We liked this article, so we thought we’d share it. Read more
John Lewis – a customer service case study. John Lewis are very well known for their brilliant customer service. How do they do it? This article tells the story behind the four key elements, as they see them. Read more
Customer Service Newsletter Sign up for our monthly newsletter to receive relevant and interesting articles, and news from Brilliant Customer Service. Coming soon.
Test your customer service coaching skills – ten key questions to ask yourself about your approach to coaching for brilliant customer service. Read more